We care about your privacy.

We are concerned with the privacy of personal data. The purpose of this Privacy Policy is to inform you about the personal information we collect about you, how that information is used and what your rights are.

Privacy Policy Overview

About Us
Expat Guidance Pty Ltd is a registered company in Australia, with our main office located at 241 Adelaide Avenue, Queensland, 4000.

We, at Expat Guidance Pty Ltd, prioritize your privacy and the protection of your personal data. We handle the personal information you share with us, or that we gather from you through our websites or via affiliate partners, with the highest level of care and security.

Complying with the General Data Protection Regulation (GDPR) since May 25, 2018, within the EEA, Expat Guidance Pty Ltd is the designated data controller. This Privacy Policy details our practices regarding the collection, use, sharing, and safeguarding of your personal data, including how you can manage your information.

Before engaging with our websites or services, please review this Privacy Policy, our Cookies Policy, and our Terms of Use carefully.

By using any of our websites, you accept the terms outlined in this Privacy Policy and our Cookies Policy. If you disagree with these terms, you should refrain from using our services.

For any concerns about how your personal data is processed, you can contact us at info@expatguidance.com.

Data Collection and Usage
For our services to function, we require certain personal data from you. This data is collected through forms on our or our affiliate partners’ websites, and if you reach out to us via email, we may retain that correspondence.

The following types of information may be collected to deliver our services:

Full name;
Telephone number and/or email address;
Addresses of origin and destination;
Details about your relocation needs;
Your geolocation, determined by your IP address;
Any additional information you provide to fulfill your service requirements.
Remarketing Efforts
We engage in remarketing to advertise on third-party websites, such as Google or Facebook, targeting past visitors to our site. These third-party vendors have their own privacy and cookie policies, which are separate from ours.

Cookies and Technologies
Our use of cookies aims to enhance your interaction with our website. For more on the cookies we use and why, see our ‘Cookies Policy’.

How We Use Information
Your information may be used as follows:

To verify your details and provide the requested service efficiently;
To share your data with selected suppliers who may directly contact you;
To gather feedback on your experience for service improvement;
To send you relevant information based on your previous interactions.
Disclosing Your Information
We may share your personal data with:

Our internal team for service delivery;
Legal bodies, if required, or for fraud protection.
Storing Your Data
Your data may be stored, processed, or transferred outside the EEA but will be protected according to EEA standards. Despite our security measures, online data transmission carries inherent risks. We strive to protect your data but cannot guarantee its absolute security.

Data is anonymized two years after collection, with identifiable information securely deleted from our databases.

Your Rights
You have rights to correct, delete, or access your data. For requests, email us at info@expatguidance.com. We aim to process requests within 30 days.

Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies.

Policy Updates
This policy may be updated and will be posted on this page. Regularly reviewing this page ensures you are informed of how we protect your data.

Contact Us
For transparency and any questions not covered by this Privacy Policy, please reach out to our Data Protection Officer at info@expatguidance.com.